Visonic AMBER CLASSIC Guía de usuario descargar pdf (Pagina 55)

Chapter 13: Troubleshooting

D-300951 Home Health Care PC User Guide 55

Chapter 13: Troubleshooting

PROBLEM DIAGNOSIS POSSIBLE SOLUTION

A. The HHCPC

doesn't identify the

modem

A1. Your modem

might be OFF or

loosely

connected.

A1. Make sure the modem is turned ON. A

power switch is available on any external

modem. The light on the front panel should

illuminate.

Also ensure that all other applications using

the COM Port are turned off (PalmPilot

Hotsyc and other accessories or terminal

windows).

Check whether the cable connectors are

fitted securely to their respective ports:

•

The line connector in case of an internal

modem

•

The line and RS-232 connectors in case

of an external modem.

A2. You may have a

COM\IRQ

conflict.

A2. Check whether you have the correct Com

port and IRQ settings in your software

and/or in the Windows Control Panel. Also

verify that there are no conflicts with other

devices.

B. Failure to com-

municate with the

Amber via the

modem.

B1. You may have a

conflict with the

definitions in the

communication

mode window.

B1. Make sure you selected the Telephone

Modem option in the communication mode

window.

B2. The modem type

is different from

the type displayed

in the OPTIONS

menu / Com-

munications tab.

B2. Check that the correct modem type has been

selected.

B3. Modem is not

properly installed

in operating

system

(Windows).

B3. Make sure that the modem is recognized by

Windows.

If not, click Start → Setting → Control

Panel. Double click the Modems icon and

follow the instructions on the displayed

Install New Modem window.

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